Rachel

  • Total activity 163
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Activity overview

Latest activity by Rachel
  • Rachel created an article,

    What happens if my tutor is late to my lesson or is not online?

    Promptness is always strived for by Nao Now but due to technical issues, our tutors may sometimes be late or miss a lesson. Please be patient and wait online for your tutor. Please message them on ...

  • Rachel created an article,

    How can I avoid technical difficulties during my lessons?

    To avoid technical issues, please check your internet speed prior to your lesson and ensure you are in a location with good wifi connection.  You can test out your audio and video quality prior to ...

  • Rachel created an article,

    When do my lesson credits expire?

    Lesson credits should be used by the end of your subscription period. We cannot rollover lesson credits if they are not used. If a technical issue takes place at the end of the subscription period ...

  • Rachel created an article,

    How do I cancel my subscription renewal?

    Please login to your Nao Now dashboard and click account settings. Click on “cancel subscription” before the end date of your subscription to turn the renewal off. You can select “reactivate subscr...

  • Rachel created an article,

    Why has my credit card been declined?

    We’re sorry that your credit card has been declined and that you are having trouble paying for your plan. Please check that your card has not expired and that you have available funds to pay for th...

  • Rachel created an article,

    What happens if I want to give my subscription to someone else?

    You will only be able to transfer your current subscription to an immediate family member such as your brother, sister, or parent.

  • Rachel created an article,

    What is the Nao Now refund policy?

    Refunds are only given after your first lesson. After the first lesson, unfortunately, refunds are not possible. We will try our best to accommodate your needs and think of a better solution, rathe...

  • Rachel created an article,

    What are the differences between the packages?

    We offer 4 types of packages: private English, private writing, group English, and group writing. You can choose the duration for each of the lesson packages at either 1 month, 3 months, 6 months, ...

  • Rachel created an article,

    How do Nao Now subscriptions work?

    Nao Now subscriptions are payment plans where you pay for your lessons in advance at regular intervals. The intervals are determined by the type of package you purchase. For example, if you purchas...

  • Rachel created an article,

    What happens if my tutor cancels class?

    If your tutor cancels class ahead of time, you will have three options: 1) have a sub at the same time of the class, 2) reschedule with the same tutor at another time or 3) receive a refund of the ...